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Troubleshooting Cisco Contact Center Enterprise

The Troubleshooting Cisco Contact Center Enterprise (CCET)  course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. 

This class will help you:

    Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE

    Anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues

Delivery Format

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

3 courses found

    • Delivery Format: Virtual Learning
    • Date 18-19 July, 2024
    • Location: Virtual

    £1,695.00

    • Delivery Format: Virtual Learning
    • Date 10-11 October, 2024
    • Location: Virtual

    £1,695.00

    • Delivery Format: Virtual Learning
    • Date 06-07 January, 2025
    • Location: Virtual

    £1,695.00

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